Terms and Conditions

By accessing this website you agree to these terms and conditions. If you do not agree to them, you may not use and access this website. Fashion Flamenco website is provided solely for your personal, non-commercial use. You may not use this website for any commercial purpose.

Intellectual Property

The Site and all of its original content are the sole property of Gabriella Hazi, Switzerland, Zurich, Ackersteinstrasse 62, 8049 (info@fashionflamenco.com, +41 78 829 35 58). And the site and all of its original content are as such, fully protected by the appropriate international copyright and other intellectual property rights laws.

Services offered by FashionFlamenco

FashionFlamenco sells fashion items and didactic materials.

Acceptance of your Order

If you place an order, this will be your offer to purchase the items from us. We will acknowledge your order as soon as possible but will be under no obligation to supply the products ordered unless we have the products in stock and they are available at the prices specified. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your express authority.


Please note that you will be charged for the item once the order is placed as this will secure the item for you. Once your order has arrived we will be able to ship your item directly to you. When making a purchase that includes a pre-order piece, you will incur a supplementary shipping charge when your pre-order is dispatched at a later date. In addition, when purchasing multiple pre-order items, you will incur a charge for each item that is dispatched.

Made to Order

Please note that all made to order and special order items are non-returnable, non exchangeable. You will receive a confirmation e-mail at your purchase of made to order items with further details.


We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. Most orders will be dispatched within 10 working days subject to credit clearance, address verification and availability of items. We will contact you if there is a delay or if items are out of stock. Items which are on stock, will be posted within 7 working days. Customers can choose between delivery by Swiss Post and DHL or UPS. For conditions, prices, and terms, and times of delivery please check their website. FashionFlamenco cannot be held responsible for delayed, damaged or lost items from the carrier. If you for any reason refuse delivery you will still be charged the duties and taxes. Your item will be returned to Fashion Flamenco (Gabriella Hazi) and you will be directly charged for the unpaid duties and taxes along with the additional shipping costs. We suggest that all parcels are signed for in person. Some countries allow consignees to authorize parcels to be left unattended (eg. Outside the delivery address), however we strongly advise against this. Consignees that authorize this form of delivery do so at their own risk, Fashion Flamenco cannot then be held responsible for lost/stolen parcels. Please note: fashionflamenco.com customer care will be closed on Zurich public holidays.

Shipping Rates

For information on our shipping rates, please refear to the carrier website. Depending on your choice, we shipt with Swiss Post, DHL.

Pre-Ordered Product Shipping

When making a purchase that includes a pre-order piece, please be aware that you will incur a supplementary shipping charge when your order is dispatched. In addition, when purchasing multiple pre-order items, you will incur a shipping charge each time an order is dispatched.

Returns/Exchange policy

Unsuitable items may exchanged or a voucher can be emitted within 4 working days from the date you sign for the delivery. Before you return something you must notify us within 48 hours of receiving an item and obtain a Return Authorization Reference number by emailing us at info@fashionflamenco.com. Please include your original receipt in the returned parcel. You must write your Return Authorization Reference number on the receipt. Any returned items that are not accompanied by an official reference number will not be accepted. FashionFlamenco will only exchange an item for the same item in a different size, subject to availability, if a different item is desired you must place this as a new order. Returns received after the 4 working days time frame are accepted at the discretion of FashionFlamenco and can only be refunded with a 'store credit note' which can be used online. Jewellery and accessories purchased online through our website will need to be shipped back to us for return or exchange within 4 working days of receiving the item.

Please note that we are unable to accept returns or exchanges earrings and necklaces. Shoes returned without their original boxes will not be accepted. When returning shoes back to us, please ensure that the box is returned in the same condition you received it. I.e. no stickers or tape marks on the shoebox itself.

Please send all returns to FashionFlamenco, Gabriella Hazi, Ackersteinstrasse 62, 8049, Zurich, Switzerland. The product you return must be in new, unused, and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. In all cases shipping costs are on the customer's side.

It is advisable to send returned items by registered post/DHL and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer’s responsibility and will not be reimbursed by us.

FashionFlamenco are not responsible for any item that is not returned in the manner set forth above and we cannot accept responsibility for packages until we are in possession of them. Customers' statutory rights are unaffected.

The total amount of your order

The total amount of your order will include the items, the taxes, the cost of the delivery, and may include supplementary costs, such as gift package.


Payment can be made securely online by Visa, Master Card. The credit/debit card that is being used must be yours. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order.

By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full.

If the billing details for your order are the same as your delivery address details, by placing an order on the website you confirm that you are the person referred to in the delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the billing details.

Your personal data and details will not be shared with any third parties.

The Website

Given the unpredictability of technology and the online environment, FashionFlamenco make no promise that our website will be uninterrupted or entirely error free, or free of viruses or bugs or compatible with any other software or material. Accessing the website is entirely at your own risk. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

The content of our website is presented, "as is", and we do not guarantee its accuracy, whether explicit or implied. We reserve the right to amend errors, make changes to our website, withdraw any part of our site or to update product information at any time if we consider it necessary.


We have made every effort to display as accurately as possible the colors of our products that appear on FashionFlamenco. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

We remind you that every product is unique and handmade, therefore it won't be 100% as they appear on the pictures.

Liability and Indemnity

Except in relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our directors, employees, suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.

You agree fully to indemnify us, our directors, employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website. We may terminate your use of the website immediately if we consider that you have breached these terms and conditions.


This website is controlled and operated by Gabriella Hazi in Switzerland, Zurich, Ackersteinstrasse 62, 8049. These terms and conditions and all matters connected with any order you place in our website are governed by Swiss Federal law.

Copyright Statement

This website is owned and operated by Gabriella Hazi in Switzerland, Zurich. All content including pictures, designs, logos, photographs, written and other materials on our website are properties of FashionFlamenco (Gabriella Hazi) and authors, designers, photographers etc. This site and its contents may only be used for personal non-commercial use. Any reproduction in whole or in part of our website is strictly prohibited without the prior written permission of Gabriella Hazi.

FashionFlamenco is proud to feature many distinguished fashion and homeware designers throughout our website. Please be aware that each of various trademarks, product names, company names, fashion, accessories, homeware and cosmetics etc. represented on the FashionFlamenco website are the property of their individual owner-companies.


We may change or modify these terms and conditions at any time, and your continued use of this site following such change shall signify your agreement to be bound by the modified terms of conditions. Please read the terms and conditions and check back often. If you do not agree to any change to the terms and conditions, then you must immediately stop using the website. If you have any questions about this Agreement, please feel free to contact us at info@fashionflamenco.com.